At With You Care, we aim to provide tools that foster connection and empathy. If you are not entirely satisfied with your purchase, we are here to help.
1. Physical Products (HeartTalk Cards)
- Returns: You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Damaged Items: If you receive a damaged or defective deck, please email us a photo of the damage at
withyoucare.connect@gmail.comwithin 48 hours of delivery. We will ship a replacement at no extra cost. - Shipping Costs: For standard returns (non-damaged), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
2. Services (Counseling & Guided Sessions)
- Cancellations: We value your time and ours. You may cancel or reschedule a session up to 24 hours before the scheduled time for a full refund.
- Late Cancellations: Cancellations made within less than 24 hours of the session start time are non-refundable.
- No-Shows: If you do not attend a scheduled session without prior notice, the session fee will be forfeited.
3. Refunds
- Once we receive your returned item or cancellation request, we will inspect it and notify you.
- If your return is approved, we will initiate a refund to your original method of payment (via Razorpay).
- You will receive the credit within 5-7 business days, depending on your bank’s policies.
4. Digital Products
- Please note that digital downloads or “Digital-only” guides are non-refundable once the download link has been sent or accessed.
5. Contact Us
If you have any questions on how to return your item to us, contact us at:
- Email: withyoucare.connect@gmail.com